FAQs

Do I need to set up an account to make an order?

You can shop at Slam Jam without creating an account.
However, setting up an account allows you to:

  • review past orders
  • add items you like to your wishlist
  • save your shipping information and card details for your next purchases
  • join our raffles

Where do you ship to?

We ship worldwide with DHL. We also rely on SDA for shipments heading to the Russian Federation and on Bartolini for shipments throughout Italy.
Based on your destination country, our system will show the relevant courier at checkout. In case you can’t find your country, please contact us at help@slamjam.com for more information.

Can I choose the currency I pay in?

We use set currencies depending on the customers’ shipping destination. We accept payments in the following currencies: GBP / USD / EUR / YEN / HKD / AUD / RUB.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Maestro cards. You can also choose to pay with PayPal.

Is it safe to use my credit card?

All pages that ask for or display personal data, including your credit card information, are secured by 128-bit ssl (secure socket layer) encryption.

When will my account be charged for my order?

Your account is charge immediately and you will receive an email confirming that your order has gone through.
Payment is processed through different steps: pre-authorization, capture of the funds and eventual refund and void (for example, in case of inventory shortage).
If you’re charged for your order but cannot see it on your account, please contact us at help@slamjam.com.

What VAT will you apply to my order?

If you are buying goods for delivery to an EU address, we will charge Italian VAT, if applicable. Prices are already shown inclusive of VAT for EU customers.
If you are buying goods for delivery to a non-EU address, Italian VAT is not applicable. Once you log in or pick your country with the “Country” button in the bottom left corner, you will see prices without VAT.

Can I order an item that has sold out?

Products listed as 'sold out' are no longer available for sale.

Can I amend or cancel my order after i have placed it?

You have 60 minutes upon placing your order to cancel it or change the size of the items you purchased. You can change your items size just once. Please note that when 60 minutes have passed, it’s not possible to edit or cancel your order. If you have any inquiries about cancellation or size change, please contact us at help@slamjam.com.

Can I edit the shipping address on my order?

You have 60 minutes upon placing your order to update your shipping information.
If you wish to edit the shipping address after your order has been shipped, you can use DHL on Demand delivery Service (ondemand.dhl.com/) as long as the new address is located in the same country as the original one.

Can I combine orders or add extra items to existing orders?

This is not an option we offer. You should cancel your order and then make a new one for all the items you wish to buy.

Can you declare low values on invoices?

We are not allowed to declare low values on invoices, or to mark orders as gifts. We must declare the real value of the items you purchased.

How do I know if my order has been shipped?

You will receive an email update as soon as we arrange the shipment of your order. The email will also include a link to track your shipment.

I have received the wrong item/size, what can I do?

First of all, apologies for the inconvenience. Please contact us at help@slamjam.com and we will do our best to fix the issue in the shortest time possible.

The item I received is faulty, what can i do?

Please contact us at help@slamjam.com and provide some pictures of the flaw. We will be glad to offer an exchange or a refund.
Please note that we cannot offer any exchange or refund if the item has been worn, used or washed.

Can I return an item?

Customers can open a return request within 14 days upon delivery date. Please check our "Returns" area for more information.

Is there a time limit to return my items?

You should send your items back to us within 15 days upon opening your return request.

How long does it take to get my refund?

We process returns within 2 business days upon delivery to our warehouse. You will receive an email update as soon as we complete the processing of your return. PayPal refunds are immediate, while card refunds can take up to 10 business days before showing up on your account. This is due to varying processing times among payment providers, which are beyond our control.

Do you price adjust?

If once you’ve purchased your items, you realize that a promo has started on our website, please note that we don’t price adjust. This means that if you want to enjoy the promotion, you will need to cancel your order (if the order status is “payment accepted”) and make a new one.

Do you price match?

If you spot other online retailers selling the items that we sell at lower prices, feel free to get in touch, and we will be glad to check if price match is doable.
Please note that we can price match only if the following conditions are valid:

  • the item has to be full price, and not subject to any promotions
  • the item has to be available for sale, as we will match the price shown online
  • the item to be price matched has to be identical to the one listed on Slam Jam, and in stock on both websites

How do customer service and chat support service work?

Our customer service is available from Monday to Friday (holidays excluded) from 9:00am to 01:00pm and from 02:00pm to 6:00pm. We do our best to manage all the requests submitted outside this time slot in the shortest time possible.

How do I know if product images on your website match the real products?

The items main features are shown online, on each product page. Due to the Internet browser or monitor used, the images available on our site may differ from the real items in terms of colors.

How does DROPS work?

DROPS is the section of our website where we manage our raffles. To access our raffles you will need to set up an account on our website.

On the Drops page you will find our current raffles as well as the past ones. After logging in to your account, you will need to go to the product page, select your size and complete all the necessary steps like in a standard order. The only difference is that no payment will be taken and no order will be created.

Once the raffle closes, only winners will receive an email update. That email will allow you to accept or refuse your win. In case you’re among the winners, you will be requested to accept your win within 12 hours. After 12 hours the request will automatically expire. If you accept your win, an order will be created on your account and the relevant payment will be taken. If you don’t accept your win in time, refuse it, or the attempt to withdraw money from your account fails, no order will be created and you will lose the right to buy the product and we will pick new winners. Please note that no exception is allowed.

Here below are the main rules you should stick to:

  • products are one per customer per order
  • once you enter our raffles, we can’t amend any details of your entry
  • we pick winners by a random selection method
  • the draw entry process is subject to change at any time at our discretion
  • we reserve the right to disqualify any person we find to be tampering with the entry and/or purchase process
  • entries cannot be sold, transferred, assigned, or otherwise provided to anyone else
  • purchases are only valid for the registered email, shipping address, product, size and payment method specified at registration